Lost, Stolen or Damaged Shipments
If your package arrives damaged, lost, or stolen, please contact us at
trodden‑sax‑1d@icloud.com or
+1 281‑476‑9900 within 7 calendar days after the scheduled delivery date. Valid claims require tracking numbers, photos of damaged packaging, and item condition proof for review. We will resolve eligible claims with replacement goods or store credit at our sole discretion.